![]() Please do NOT rely on PHOTOS while shopping as many of our products have selectable product options that may change the nature of the product being ordered compared to the representative photo. Orders are processed in the order that they are received and order fulfillment time varies. Immediate shipment of requested products is NOT guaranteed. PRODUCT AVAILABILITY can vary and short-term backorders are common. SITE USE DISCLAIMER ** READ FOR BEST UNDERSTANDING and USE OF OUR PARTS SERVICE!** Please appropriately follow the Tool Rental Return Instructions (which will be emailed to you on the day that your rental ships to you). If you fail to insure the package and it is lost or damaged in transit, you will NOT BE REFUNDED the TOOL CORE CHARGE. One last important item to note is that it is YOUR responsibility to properly re-package, and fully insure the kit for sending it back. We are strict about our one month rental period because there are often others waiting for their turn to use a rental tool kit, and sometimes those guys are riding a bike while waiting for it! ![]() If you subsequently return the tool, the amount refunded will reflect a 25% administrative fee. If your rental tool is not received back by Aircooled.Net in undamaged condition within the one month rental period deadline, then YOU WILL NOT BE REFUNDED THE FULL TOOL CORE AMOUNT. On date of shipment you will be charged for the rental fee AND in addition, YOUR CREDIT CARD WILL ALSO BE CHARGED FOR THE TOOL CORE AMOUNT. . The rental period INCLUDES the time in transit to you and the time in transit for sending it back (both of these vary depending on where you live and what shipping method you select). RENTAL CHARGES and TERMS OF SERVICE: The Tool Rental Period is one month from the date we ship to you. ![]() We appreciate your continued support and understanding. Please only continue if you are prepared to be PATIENT. It is our intention to re-open on or around FEBRUARY 15th with a new website. On November 1st, our online store will be taken OFFLINE for several months while we relocate to a different facility and undergo a "restructuring" of the company in the hope our business will be able to recover from the challenges and setbacks we have faced these past two unusual years. Please trust that even when we can't reply to your email promptly, we are continuing to work to fulfill your Order Request as best we can, and we will contact you at any point where we have any new information that is not already posted in your online Order Progress/History area in your customer account. You can email to cancel un-shipped/un-paid items at any time as long as they are not direct-shipped, special order or made/machined-to-order.Ĭurrently our response time to emails is slow (we are severely short-staffed). We ONLY charge for items that are available to be shipped in a timely or reasonably reliable timeframe. PLEASE NOTE: You are NOT CHARGED for out-of-stock items. Made-to-order, Special-Order, and Direct-shipped items with longer advertised manufacture and/or fulfillment lead times will NOT be auto-canceled, and will be fulfilled in the longer, as-advertised timeframe. Items that are not expected to be restocked within 2 weeks WILL BE AUTOMATICALLY CANCELLED. ![]() We are now only fulfilling order requests only for items that we have in stock OR that we know can be acquired within a defined timeframe. As a result, we have had to change our BACKORDER FULFILLMENT PROCEDURES. **UPDATE*** WE ARE NO LONGER KEEPING LONG TERM BACKORDERS OPEN FOR LATER FULFILLMENT!! *** Supply-chain disruptions have hampered our ability to acquire/restock items reliably, and a lack of backorder ETA information is the frustrating "new normal" for our hobby. Our checkout system will re-open to accept new order requests again on SUNDAY OCTOBER 16th at 11:00am (MST) **If you decide to wait until our online checkout resumes accepting new orders, we recommend to copy and paste to save the items in your cart (that includes links back to the item listings), just in case your browser does not save your cart.** We continue to answer emails as best we can, but we are operating with insufficient staff, so please be patient. PREVIOUSLY SUBMITTED ORDER REQUESTS ARE STILL BEING FULFILLED/SHIPPED as product availability allows. Your understanding is appreciated while our company works to do what we still can to serve the aircooled VW hobby. We are in the process of DOWNSIZING and RESTRUCTURING the company in the hope our business will be able to recover from the challenges and setbacks we have faced these past two unusual years. ![]() We are severely short-staffed, and our inventory is depleted. We are sorry for the inconvenience of this temporary closure of our online checkout. OUR ONLINE CHECKOUT is TEMPORARILY PAUSED/CLOSED until SUNDAY OCTOBER 16th at 11:00am (MST). ![]()
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